I manage tasks. I don't lead people.

Diagnosis

You hid behind process because process does not talk back. Leadership is a standard plus the guts to hold it without becoming a tyrant or a pal.

Protocol

1. 1Publish what 'good' looks like for the two most important roles on your team.
2. 2Have one coaching conversation that is about the person, not the ticket.
3. 3Ask: 'What am I doing that makes this harder than it needs to be?' Then shut up.

The standard: Clarity in writing. One human conversation. One change you make to yourself.

“For even the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many.”

Mark 10:45